Your balances and transactions on the reloadable Emerald Prepaid MasterCard can be checked on the H&R Block website. Users must register and verify an account for the Emerald Online site through email before any account information is accessible. Your H&R Block Emerald card balance and transactions can also be checked by telephone at 1-866-353-1266. While the automated response system will inform you to use one of the previously mentioned methods instead, you can stay on the line to speak with an employee. Be prepared to provide your emerald card number and other identifying information.
Once an online account is set up, logging in to the Emerald Card website shows the current card balance and any activity in the current month on the Emerald Card Dashboard. It also provides the option to view statements for the past 12 months in either PDF or Excel format. Transferring funds from a linked checking account is a quick way to reload the Emerald Prepaid MasterCard. Instructions for setting up direct deposits for payroll or governmental checks are also provided online.
Cardholders can set up text messages to be sent to the cardholder’s phone whenever transactions occur, eliminating the need for Internet access. Once this function is set up, texting “BAL” to the company at 58084 provides an up-to-date balance at any time. It will not work otherwise. This will help you see your emerald card’s balance, monitor your spending, and looking out for potential fraud.
There is also a mobile banking application that can be used to check emerald card balance and spending as well as pay bills. Monitoring account activity on your emerald card and load funds directly from checks. The app is available for Apple and Android smartphones.
If the internet, text and mobile app options are not available, a call to the customer service number on the back of the card is another free option. You can also request that up to twelve months of your transaction history be mailed to you while on the line. Although balance inquiries made through an ATM are possible, they’re also subject to fees.
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