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Accessibility and Special Needs
For guests with special needs, Guest Services Representatives are available to help guests to their seats and assist with other needs throughout the event. Guests can contact Guest Services prior to an event to arrange for assistance at 404-878-3000.
During an event, guests can ask the closest State Farm Arena team member for assistance.
Accessible Parking
State Farm Arena offers accessible parking in all of our parking decks. Spots are available on a first-come, first-serve basis. State Farm Arena operates the Ruby Lot, Diamond Deck, Sapphire Deck, and State Farm Drive. For additional information, please visit our Parking & Transportation page.
Accessible Seating
State Farm Arena has many accessible seating options available in all price ranges. Guests in need of accessible seats may purchase tickets online through Ticketmaster at www.ticketmaster.com or by calling (800) 745-3000. Tickets may also be purchased at the State Farm Arena Box Office on event day next to Gate 2 off of Centennial Olympic Park Dr. For more info please call (404) 878-3000.
Guests who purchased non-accessible seats and need accessible seats can exchange (subject to availability) the tickets at the State Farm Arena Box Office on event day.
Companion seats are available with the purchase of an accessible seat, within the public ticket limit set by the artist/event.
Assistive Listening Devices
Assistive Listening Devices are provided free of charge at the Guest Service Center located inside of Gate 1. A driver’s license or credit card will be held as a security deposit.
Interpreters
State Farm Arena will make every effort to provide sign interpreters to guests with hearing disabilities upon request. Please contact State Farm Arena 30 days in advance to arrange this service at 404-878-3000. All services must be approved by the artist / show.
All guests entering State Farm Arena must have a valid event ticket to gain admission. Guests should retain their tickets to verify proper seat location. Re-entry to the arena is prohibited.
Children under the age of two years old do not need a ticket to enter if they sit in parent/guardian's lap. Any guest 2+ will require a ticket.
State Farm Arena works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:
Sales of alcohol:
The Atlanta Hawks & State Farm Arena app is available for Apple and Android devices.
Please note that State Farm Arena is a cashless environment. Card payment will be required at all ticket, food & beverage, and retail locations. No cash payments will be accepted. We suggest contactless payments such as tap to pay.
Chase ATMs are located in the following areas:
Chase is the Preferred Payment Partner of the Atlanta Hawks & State Farm Arena.
Automated External Defibrillators (AEDs)
Automated External Defibrillators (AEDs) can be found at the locations below.
100 Level / Main Concourse:
200 Level:
Terrace Level:
Suites:
Service Level:
Admin Level:
Utility Level:
Mezzanine Level:
If your vehicle becomes disabled while parked in a nearby parking lot, State Farm Arena security will assist you in contacting help. Please call 24/7 security at 404-878-3125 and give your name, location, and make of your vehicle so that the proper help can be dispatched. State Farm Arena is not responsible for any fees or charges that may occur in assisting you with your vehicle.
Baby Changing Stations
Baby changing stations can be found in some public restrooms and all family restrooms in the 100 and 200 concourses.
Backstage passes are not available through State Farm Arena. For backstage pass inquiries, please contact the artists’ record label or the event promoter.
Bag / Purse Policy
Bag Size Requirement:
Approved Bags:
Prohibited Bags:
Bag Valet:
Lost Bag:
NOTE: Bag policies are subject to change based on event. Please check the event's page here to see your event's specific bag policy.
For a fee, guests with non-complying bags can check their bag or item at the Bag Valet tent by Gate 2 , located off of Centennial Olympic Park Dr.
Bag valet is available two hours prior to the event start time through one hour after the conclusion of the event. Items must be retrieved the same day
If you have an inquiry regarding an unclaimed item, please fill out this form on the lost & found page.
Banners / Posters / Signs / Flags
For all games and events at State Farm Arena, banners, posters, signs and flags larger than 11” x 17” are prohibited.
Banners, posters, signs, flags or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material, that obstruct the view of guests, include obscure advertising, impede the operation of State Farm Arena, contain objectionable subject matter, or are commercial in nature are not permitted.
State Farm Arena reserves the right to remove any banner at any time.
Sign policies may vary for certain events. Please visit your event's detail page or call (404) 878-3000 for questions regarding specific event policies.
At State Farm Arena, we're dedicated to enriching your experience while championing eco-friendly transportation choices. In collaboration with Central Atlanta Progress and the City of Atlanta, there are brand-new bike racks for our fans who prefer to cycle to our venue.
The racks are conveniently located just steps away from the Arena, on the sidewalk adjacent to Gate 2 and the Box Office windows on Centennial Olympic Park Drive.
The Box Office is located next to Gate 2 on the Centennial Olympic Park Drive side of State Farm Arena behind the structural ATLANTA letters.
The Box Office is only open on event days and will open one hour prior to the event's scheduled door time. An event's door time can be found on the event detail page here.
To purchase tickets for any State Farm Arena event, please go to www.ticketmaster.com. There are no price differences between online purchases and purchases made at the box office. All purchases (online and at the box office) are subject to the same service fees. For additional information, please visit the box office page.
Camera / Recording Devices
Allowed devices are subject to change at non-Hawks events.
Cameras with interchangeable or detachable lenses, or fixed lenses larger than 3 inches are prohibited at State Farm Arena. Cell phone cameras, iPads, small tablets, or small point & shoot cameras are allowed. (iPads and tablets are not allowed at non-Hawks events.) Mono/tripods and selfie sticks are prohibited.
State Farm Arena is a cashless environment. Card payment will be required at all ticket, food & beverage, and retail locations. No cash payments will be accepted. We suggest contactless payments such as tap to pay.
Chase is the Preferred Payment Partner of the Atlanta Hawks & State Farm Arena.
Allowed devices are subject to change at non-Hawks events.
Cellular phones are permitted inside State Farm Arena provided their use is not disruptive to the performance, event, or the surrounding guests. iPads or similarly sized tablets are permitted at Hawks games but not at non-Hawks events. The use of camera and video features may be restricted if requested by the artist/event.
Centennial Park District
State Farm Arena is in the heart of downtown Atlanta's Centennial Park District. The Centennial Park District is a collection of hotels, attractions, and restaurants. Attracting 1.9 million visitors annually, the Centennial Park District is a one-stop-shop with notable entertainment, meeting facilities, sports venues, and dining options all within walking distance.
Chase Preferred Seating
Access Chase Preferred Seating at State Farm Arena exclusively available for
Chase cardholders via Ticketmaster.com.
5 easy steps to access:
Valid on Chase Preferred Seating on Ticketmaster.com only. A valid Chase debit or credit card is required for purchase. Click Buy Tickets to see full terms. Deposit & credit card products are provided by JP Morgan Chase Bank, N.A. Member FDIC.
Children under the age of two years old do not need a ticket to enter if they sit in a parent/guardian's lap. Any guest 2+ will require a ticket.
Diaper Bags accompanying a child are permitted but are subject to search. Parents may bring in plastic bottles of formula or milk inside the arena.
Strollers are welcome inside State Farm Arena, but strollers must be checked inside Gate 1 at the Guest Service Center.
THE BAR HAS BEEN SET
The high-end aesthetic vibe, complete with rich wood and dark leathers alongside courtside excitement. With chef-driven, all-inclusive premium food and drink paired with a plush club setting, you're only steps from the action. Entertain, impress and indulge with specially-crafted drinks and scrumptious bites at the signature Hawk Bar, a bar literally on the hardwood– the first of its kind in the NBA. The Hawk Bar puts you there. Literally. Enjoy the specialty crafted cocktails of your favorite speakeasy, just without the secret knock (this waitlisted club is accessible by all floor seat holders).
ATLANTA'S PREMIER SPORTS BAR
An exclusive experience for fans with up-close views into the players' tunnel and the post-game press conference area. Cheer on the team as they take the court and enjoy food and drinks in this high-energy sports bar. You couldn't get any closer to the game unless Coach Pierce put you in!
BUILT WITH FOODIES IN MIND
High-end atmosphere emphasizing the holistic culinary experience.
REDEFINING THE SUITE EXPERIENCE
Redefining suite experience that focuses on networking and socializing and features a mix of cabanas, terrace tables, plush couches and lounge suites, which are accompanied by all-inclusive food, beer, and wine. It's your seat and your choice in this high-end mix & mingle atmosphere. Sharecare Social Club will provide a high-energy atmosphere for patrons to hang out before, during and after events and features premium seating with amazing views into the bowl, a unique Bridge Bar overlooking Hawk Walk Market and access to social areas.
THE ULTIMATE PREMIUM EXPERIENCE
The exclusive Chase Concert Club seats only 268 people comprised of 50 front-row seats, 138 concert loge seats, and 80 theatre table seats. This new premium area features two private bars, two chef tables as well as 'action stations' designed for a grab-and-go experience. The club also has boasted a 47-seat party deck that extends over the top of the lower bowl. The club's centerpiece is a custom chandelier, made of acrylic tubes and a sculptural pewter frame hanging above the beautiful granite on the main feature bar.
Costumes, Masks and Facepaint
Costumes and masks are permitted on an event by event basis. If approved, masks must only be worn in the arena bowl or in your seat. Face paint must also not cover the entirety of the face.
Policies may vary for certain events. Please call 404-878-3000 for questions regarding specific event policies.
COVID-19 Health + Safety Protocols
The health and safety of our partners, players, performers, fans, and staff continue to be our top priority. State Farm Arena is committed to taking safety measures during all Atlanta Hawks basketball games, concerts, and events in our venue.
Click here for the latest COVID-19 information.
Designated Driver Program
The Atlanta Hawks & State Farm Arena strive to educate patrons about personal responsibility, inform fans and guests of the danger of impaired driving, and seek to ensure safe travel of those attending concerts and sporting events at State Farm Arena.
Individuals who sign up receive a coupon for one free Coca-Cola fountain product and have their names entered for a chance to win an Atlanta Hawks prize pack. The Designated Driver program sign-up is available online or at the Guest Service Center on the main concourse inside of Gate 1. For additional information, please visit hawks.com/designateddriver.
For Hawks charitable ticket donations or appearance requests, please visit the Atlanta Hawks Donations & Appearance Requests page on hawks.com/community.
Elevators and Escalators
Elevators are for priority use of guests with accessibility needs; all other guests should use stairwells and escalators when possible.
Elevators are located in the following areas:
Escalators are located in the following areas:
State Farm Arena staff members have been trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of State Farm Arena staff for your safety and the safety of others.
Emergency Medical Services / First Aid
If medical assistance is needed, please immediately notify the closest State Farm Arena staff member or text (404)-878-3030 followed by your message.
First Aid is located in the following areas:
First Aid is located on the lower level of the arena next to the Guest Service Center and on the upper level of the arena across from Section 220/221.
The distribution of any flyers, leaflets, stickers, or petitions on State Farm Arena property must be approved from management in writing prior to the event.
Outside food and drinks are not allowed in State Farm Arena.
We ask that fans either leave any food or beverage items inside their vehicle or dispose of them at the security checkpoint before entering the arena. The only exceptions are:
Gates will generally open 60 minutes prior to the event starting. This is subject to change depending on the type of event being hosted. An event's door time can be found on the event detail page here.
For Hawks games, gates will generally open 75 minutes prior to tip-off.
State Farm Arena has seven gates:
Entertain your group at State Farm Arena! Host clients, employees or friends in a private suite, celebrate a birthday with a group of friends, or hold a corporate summit that inspires and entertains. Whatever the occasion, State Farm Arena has the amenities to exceed your group entertainment needs.
Contact an Atlanta Hawks Group Sales representative for a complete list of events at (866) 715-1500, option 4.
Guest Code of Conduct
The Guest Code of Conduct indicates the guidelines that all guests entering State Farm Arena must adhere to. Violations of the code of conduct policy include:
Guests not abiding by the Guest Code of Conduct are subject to ejection from State Farm Arena, and in some cases, criminal prosecution.
There are three Guest Services locations in State Farm Arena:
Representatives in the Guest Service centers are available to answer questions and assist with Guest's needs. The following services are available at the Guest Service Center:
Please note that State Farm Arena is a cashless environment. Card payment will be required at all ticket, food & beverage, and retail locations. No cash payments will be accepted. We suggest contactless payments such as tap to pay, contactless Chase cards.
Hawks Shop located at State Farm Arena is only open to the public during Hawks home games. The Hawks Shop store is located directly inside of the CNN entrance to the Arena. Hours may vary based on schedule of events, to confirm hours of operation or for any questions please email HawksShop@hawks.com. You can also shop online by visiting www.HawksShop.com.
Additional information on Atlanta Hawks merchandise including promotions can be found at @ATLHawksShop on Instagram.
